About the Role 

As Chief of Staff, you will support our Chief Customer Officer in driving strategic alignment and execution across a broad and complex organization. The Chief Customer Officer oversees multiple business units, including Customer excellence, People, Internationalization, Marketing, and Sales, and leads a large group of direct reports. This role is critical in helping bring structure, clarity, and momentum across these areas. 

You will act as a trusted thought partner to the Chief Customer Officer, helping to shape priorities, steer leadership discussions, and ensure that strategy translates into effective execution. This is a senior individual contributor role at Head of or Director level, combining strategic thinking with hands on delivery in a fast paced and international environment. 

Responsibilities 

• Act as a sparring partner to the Chief Customer Officer, supporting strategic and day to day topics across Customer, People, Internationalization, Marketing, and Sales 

• Plan, structure, and facilitate leadership meetings, ensuring discussions are fact based, focused, and outcome driven 

• Support the development, alignment, and communication of strategy across multiple business units 

• Drive effective communication and alignment across senior leaders and key stakeholders 

• Lead and support cross functional strategic initiatives from definition through execution and follow up 

• Translate data and business insights into clear recommendations and decision support 

• Help establish and maintain an effective operating rhythm, including planning cycles, reviews, and follow ups 

• Support analysis of market, customer, and organizational developments to inform strategic direction 

Qualifications 

• At least ten years of professional experience in strategy consulting, corporate development, business operations, or a Chief of Staff or similar role in a fast growing organization 

• Proven experience leading complex, cross functional projects with multiple stakeholders 

• Strong ability to operate as a thought partner to senior leaders while remaining hands on and execution focused 

• Excellent stakeholder management and communication skills across senior leadership and operational teams 

• Strong analytical and problem solving skills with the ability to synthesize complex topics into clear and actionable insights 

• High level of ownership, discretion, and sound judgment 

• Ability to manage multiple priorities in a dynamic environment 

• Very good English skills required, German language skills are an advantage 

• Experience in e commerce, fashion, or consumer facing businesses is a plus