BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
Ready to take the next step in your career? As a Junior Specialist, you’ll play an active role in shaping how we scale customer service through automation, AI, and smart technologies.
Your responsibilities:
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Evaluate AI-driven service flows: You monitor chatbot and automation performance, assess customer interaction logs, and suggest improvements based on KPIs like deflection rate and customer satisfaction.
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Optimize and maintain automation journeys: You review and refine written flow content for clarity, logic, and tone. You identify gaps in automation and help shape new solutions to improve the customer experience.
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Support implementation of new service technologies: You assist in rolling out new automation systems and features, including voice-based support systems, in collaboration with product and tech teams.
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Data analysis & reporting: You work with both qualitative and quantitative data to evaluate the success of service automation, and deliver clear reports and insights to stakeholders.
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Collaboration & process improvement: You partner with process experts, IT, and CX teams to translate customer needs into automatable workflows and test improvements effectively.
Your qualifications:
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Bachelor’s degree in Business, Communications, Information Systems, or a related field.
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1–3 years of professional experience, ideally in a fast-paced digital, consulting, or product-driven environment. Experience in customer service is not required, but a strong interest in customer-facing technology is essential.
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Interest and/or coursework in AI, automation, or conversational design is a strong plus.
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Basic understanding of chatbots, automation flows, and prompting techniques; bonus if you’ve built or tested flows yourself.
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Comfortable working with flowchart tools (e.g., Lucidchart, Miro) and interpreting service data.
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Strong analytical thinking and attention to detail.
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Excellent written and verbal communication skills.
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Customer-first mindset with a keen sense of usability and empathy.
At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.
At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.