BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
We are looking for an experienced and technically skilled Head of Fraud Management (m/f/d) to establish and lead our Fraud Management function. This role focuses on cyber fraud risks in the e-commerce/webshop environment and requires both strategic leadership and hands-on technical expertise.
Responsibilities
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Build and lead a Fraud Management team to protect against cyber-enabled fraud
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Design and maintain fraud detection, prevention, and response processes
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Collaborate closely with Cyber Defense, SOC, Customer Care, and Payment/Fraud teams
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Analyze fraud trends and develop detection and mitigation mechanisms
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Own, develop, and enhance fraud tools, rule sets, and machine learning models
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Define KPIs, dashboards, and reports to ensure visibility and track performance
Requirements
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3+ years of experience in fraud management, cybersecurity, or cybercrime prevention within e-commerce, payment, or financial services
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Strong technical skills in fraud detection systems, web security, and data analysis
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In-depth knowledge of fraud types such as account takeover, voucher/refund abuse, and payment fraud
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Experience with programming languages (e.g., Python, Java) and query languages (e.g., SQL, KQL) for data analysis
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Proven leadership skills and experience managing high-performing teams
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Fluent in English; German or other European languages are a plus
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At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.
At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.