BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
Your Responsibilities
-
Team & Operational Leadership - Lead and manage daily operations for a supply team of ~7–10 members, ensuring execution aligns with priorities, timelines, and quality standards while adapting workload planning to shifting business needs.
-
Performance Monitoring & Process Efficiency - Track team performance using KPIs to identify workload imbalances, bottlenecks, and inefficiencies, taking proactive measures to address them.
-
Coaching & People Development - Identify development needs, offer ongoing feedback, and foster a high-performance, collaborative team culture that supports growth and accountability.
-
Onboarding & Skill Building - Support onboarding and continuous upskilling of team members through structured guidance, mentorship, and training initiatives.
-
Process Optimization & Problem Solving - Analyze recurring issues, contribute to root cause analysis, and collaborate with Process and Project teams to drive workflow improvements and process stability.
-
Stakeholder Collaboration & Escalation Management - Act as the key contact for Buying Leads and cross-functional partners, managing stakeholder expectations and resolving operational escalations effectively.
Your Qualifications
- Proven ability to lead and motivate an ops team while ensuring delivery, development, and alignment with business priorities
- Experience in workload planning, performance monitoring, and managing operational escalations
- Experience in identifying process gaps and driving continuous improvement or standardization initiatives
- Solid understanding of end-to-end Procure-to-Pay (P2P) processes, with a focus on operational buying activities from purchase order creation and follow-up to inbound delivery and goods receipt
- Structured, data-driven, and solution-oriented working style, paired with a hands-on mentality and strong ownership
- Practical experience with ERP systems (ideally SAP), particularly in procurement and logistics modules
- Strong interpersonal, communication, and stakeholder management skills across all levels of the organization
- Proficient in MS Office, especially Excel; experience with reporting tools such as Power BI and ticketing systems like Jira
- Very good German and English skills, both written and verbal, at a business-fluent level
#LI-KF1 #LI-Berlin #LI-Munich #LI-RemoteGermany
At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.
At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.